Everything you need to get the most out of 3DGS Viewer. Can’t find your answer? We usually reply within 1–2 business days.
Email us with your device model, iOS version, and the file/format you were using — it helps us help you faster.
Email [email protected]Uncompressed .ply and .splat, plus compressed .spz (versions 1–4) and .sog.
Tap Open File and pick from Apple’s Files screen — it shows every provider you have (On My iPhone/iPad, iCloud Drive, Google Drive, Dropbox, etc.). There is no separate “folder” step; iOS handles file access through its own picker.
Tip: if a Google Drive file won’t open, open the Drive app first and choose “Make available offline” (or download it) so iOS can hand it over instantly.
Yes — 100%. There are no server calls, cloud uploads, accounts, or tracking. Once installed you never need an internet connection to open and explore your splats.
No. The app is free to use, and Pro is a single one-time purchase that unlocks the advanced tools forever. No recurring charges, ever.
Pro is tied to your Apple ID (or Google Play account on Android). Reinstall the app, tap Restore Purchases, and your unlock comes back — no extra charge.
WebGPU uses your device’s GPU compute for faster splat sorting. If your device doesn’t support it, the app automatically falls back to WebGL2 — and every other feature still works fully.
Download a sample splat to test the app: AC-RI_v4.spz or AC-RI.ply.